We want you to be happy with your order. If something is not right, we will help.
7-day exchange
If your item arrives damaged, faulty or different from what you ordered, contact us within 7 days of delivery and we will exchange it at no cost to you.
Hygiene items
For the safety of every mother and baby, breast pumps, milk collectors, nipple shields and other personal-care items cannot be exchanged once opened or used, unless they are faulty.
Size exchange
Bras, belts and shapewear can be exchanged for a different size within 7 days if they are unworn, unwashed and in their original packaging. The delivery charge for a size exchange is paid by the customer. Please check the size guide on the product page before ordering, or WhatsApp us for help choosing.
How to request an exchange
- WhatsApp us on 0346 6520605 with your order number.
- Send clear photos or a short video of the item and the problem (an unboxing video helps a lot).
- We confirm the exchange and arrange the pickup or tell you where to send the item.
Refunds
If we cannot replace the item, we refund the amount to your bank account within 7 working days of receiving the returned item. Delivery charges are refunded only if the mistake was ours.